FAQ’s

This is a list of FAQ’s that I thought to collate and post up here.  You might find the answer to your question below!

If not, contact SLink CS by sending a notecard detailing your question and including transaction information if needed to Siddean Munro

Please don’t post support questions here, I don’t check here often and your post may be missed.

Q – I hear you are doing updates!  When is the update to [insert style here] going to happen?

A – updates are sent as they are completed.  I have a database of all transactions through Xstreet SL and through SL vendors and will be sending the updated shoes/feet to the people on those lists automatically.  The process of  updating and sending to mailing lists is time consuming, and I also have a business and household to run, so they will happen when they happen.  If you purchased a product with a gift card, please let me know and I will add you to the appropriate mailbox to receive the item when the update is complete.

Q – Can I remove the scripts from my SLink shoes?  I’m worried about the upcoming script limitations/I think they are causing me lag

A – no, the scripts can’t be removed from the SLink shoes.  I am updating all of my shoe styles to include a new, very low lag, fast single script system, so once those updates are complete, SLink feet/shoes will not cause you undue amounts of lag and will not pose a problem to avatar script limitations.   The barefeet have already been updated as at 12-June-10

Q – The texture on my beebee boots [insert other sculpty product here] seems to be broken

A – Increase your LOD to see the sculpts properly – read here for instructions

Q – the new feet I bought seem to have claws!  I didn’t want feet with claws!  I’m not an animal….

A – you bought the feet for furries instead of the feet for humans.  Please send a notecard with your name and your transaction details to Siddean Munro to resolve the issue

Q – One of my toes/shoe straps is a different colour/shape to the rest of them!

A – your textures are cached locally and this is often the result of a corrupted cache.  The best way to fix this is to clear your cache (Edit, Preferences, Network, ClearCache) and then log out and into SL.  To speed up your inventory fetch, type ‘e’ into the inventory search field.  Your textures should now rez properly.

Q – I can’t seem to match my feet properly to my skintone!

A – there are a number of fixes for this.  The first is not to immediately ask for a refund.  The SLink HUD system is very easy to use, and there is a Guest HUD available that makes tinting very simple.

• There is a set of instructions here on how to get great looking feet.  Follow these, and if you still can’t get a match, please let me know.
• I have provided a guest HUD that you can put on the floor and stand on so that someone else can tint your feet, (I am happy to do this for you if you need it)

Q – can I buy a modifiable version of the feet (or any no-mod product) so I can change it/add my own textures/set it to fullbright?

A – No

Q – Can I use your feet in other people’s shoes?

A – No.  Creating one set of feet to fit into the designs of anyone else would be a physically impossible task as everyone designs shoes with different height, shape and aesthetic.  My barefeet are designed to be worn as barefeet.  SLink carries an expanding range of shoes with feet already part of the design.

Q – Can I buy a set of your feet fullperm so I can add them to my own shoe creations?

A – No.  There are sets of sculpty feet available on Xstreet SL for shoemakers to use in their own creations.

Q – Can I have your HUD scripts, or can you tell me where you got your scripts so that I can use them in my own shoe/feet creations?

A – My HUD scripts were custom made especially for my products by my own scripter.  We spent the better part of 11 months developing the HUD to the stage it is at now and it is still undergoing changes.  The SLink HUD is not available for sale.

Q – I have bought your hair and the instructions say to drop the style.  But when I bring up the pie menu, there is no “drop” option.

A – you are in a no build area, or you are experiencing an SL glitch that may be related to lag.  Move to another sim (you are welcome to drop your hairstyle at the SLink Mainstore) and try again

Q – Can I unlock the animations on the Jolie Pied feet so that the ankle pivots?

A – No, the feet were designed to have a seamless transition between foot and leg and as such, the top of the prim foot is not shaped to pivot with the foot, and turning off the animation will produce very undesirable results.  If you want pivoting feet, I have created a set that is designed to move and added them to the Jolie Pied range.

Q – I bought a pair of shoes and have somehow lost my invisiprims!!  Can you help?

A – If you dropped the invisiprims in my store, I will return them to you either through autoreturn, or manually.  If you dropped them somewhere else, you can cam above the area you dropped them, and try to select them with the build tool, they won’t be far from where you were when you dropped them.